Description
Course Overview:
This training programme empowers participants to effectively manage workplace conflicts by understanding their own conflict handling styles and applying proven resolution strategies. Rooted in UK legislation and ethical workplace practices, the course emphasizes practical tools and techniques for resolving disputes, managing defensiveness, fostering trust, and promoting forgiveness. It is ideal for employees and managers aiming to create a harmonious and productive work environment.
Course Objectives:- Understand conflict dynamics:
- Identify conflict types and personal conflict-handling styles.
- Apply conflict resolution strategies:
- Use tools and techniques to address and resolve workplace disputes.
- Manage defensiveness effectively:
- Recognize defensive behaviors and implement strategies to reduce tension.
- Rebuild trust and relationships:
- Develop skills for fostering apologies, forgiveness, and long-term collaboration.
- Ensure legal and ethical compliance:
- Navigate workplace conflicts while adhering to UK laws and ethical standards.
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